Citizen Services


Welcome to Citizen Services

Need an NSO Birth Certificate? Passport application?

Citizen Services is the most convenient access to various government services of the National Statistics Office and the Department of Foreign Affairs via citizen services like and the DFA Passport Appointment System.

Fully endorsed and accredited by the NSO and DFA, these Citizen Services have served millions of Filipinos nationwide over the years.

Citizen Services Blog: Topic Of The Week

DSWD Travel Clearance for Minors FAQs

All you need to know about DSWD Travel Clearance for Minors.

Get the Citizen Services Passport Guide E-book for FREE. Get guidelines, advice, references, and useful information regarding getting a passport from the DFA. Know the passport appointment process, tips regarding onsite processing, and delivery options all in one reference material. Click here to get your E-book.

SEC documents can now be requested online. There's no need to go to the SEC to get plain or authenticated copies anymore. You can pay for your requests using VISA or MasterCard. Your documents will be delivered anywhere in the Philippines within 3 working days.​

Empowers every Filipino to enjoy world-class call center service in procuring their NSO certificates such as birth, marriage, death and certificate of no marriage. They can now request their certificates in the convenience of their own homes, without applying for work leave, or even traveling long distances.
Applicants may set an appointment by going online through its dedicated website or by calling the DFA Appointment Hotline 737-1000. The new system aims to bring the passport processing service at par with world class consular services.

NSOHelpline Experience Files

NSOHelpline Experience Files is a compilation of real life concerns and experiences regarding NSO birth, marriage, death and CENOMAR certificates. You will find various stories, some similar, some exceptional, mostly helpful specially after Mr. Helpline gives his rational and practical answers in his blog page

Bright Baby Citizenservices

Bright Baby is a series of Citizen Service Infogra-pics about common questions pertaining to the registration concerns of children. It is aimed to guide parents about the proper way of registering and fixing existing problems on their children’s records.

Mommy Helpline Citizenservices

Mommy Helpline is a series of infogra-pics from Citizen Services that promotes parental awareness regarding NSO, DFA, and other related materials to assist mothers in finding answers to common (and uncommon) questions regarding the proper registration, application, and record processing of their children.

kasambahay law

The new legislation entitles domestic workers to benefits such as a set minimum wage, work leaves with pay, and enrollment in insurance programs such as the Social Security System (SSS), the Philippine Health Insurance Corporation (PhilHealth), and the Home Development Mutual Fund or Pag-IBIG, and shall be entitled to all the benefits in accordance with the pertinent provisions provided by law.

Philippine Passport Guide

The Philippine passport guide is an infogra-pics series by Citizen Services that shows readers a step by step reference on passport processing-related materials to assist them in better understanding the various information in getting a passport.

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